30% of the global workforce are working from home in 2022 – However, there has also been a 300% increase in cybercrime since 2020. As the result, auditing a secure working environment has changed for the better, being more reflective of the needs of...
You’ve just taken on a new client and need extra agents up and running within a matter of...Read More
Enterprises in every vertical are under pressure to reduce their carbon footprint and...Read More
Endpoint security is the securing of endpoint devices that act as gateways to corporate...Read More
This post is the second in a two-part series called Smashing the Ramp-up. The first part...Read More
Seasonal surges are par for the course in the BPO and contact center industries. In just...Read More
How repurposing existing IT hardware not only increases your ROI but decreases your...Read More
It should come as no surprise to contact center human resources directors that one of the...Read More
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