It should come as no surprise to contact center human resources directors that one of the best recruiting benefits the work at home (WaH) agent model offers is hiring without geographic limitations. Couple that with allowing agents to use their own...
During the pandemic, the BPO industry confronted a serious dilemma — maintaining business...Read More
Andrew McNeile, Chief Customer Officer (ThinScale)Read More
Release Date: Friday, April 1st, 2022Read More
Outsourced customer experience (CX), business process outsourcing (BPO), and contact...Read More
The fear of a security breach occurring on their watch is sure to keep IT admins up at...Read More
At ThinScale technology, we work closely with customers in the contact center industry...Read More
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