The Benefits of Work at Home/BYOD for Hiring Managers
It should come as no surprise to contact center human resources directors that one of the best recruiting benefits the work at home (WaH) agent model offers is hiring without geographic limitations. Couple that with allowing agents to use their own...
How to Effectively Manage a Remote or Hybrid Contact Center Workforce
During the pandemic, the BPO industry confronted a serious dilemma — maintaining business...
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Attn: Contact Center Executives – There is Gold Beneath Your Feet
Andrew McNeile, Chief Customer Officer (ThinScale)
How Much is Agent Attrition Really Costing you?
The Great Resignation. You often hear that term used to explain the high rate at which...
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Everest Group Considers Increasing Role and Benefits of BYOD
Release Date: Friday, April 1st, 2022
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Optimising WaH/Hybrid with Secure BYOD
A full-time return to office-based work looks highly unlikely, at least for the...
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Hybrid Work: Simple, Secure and Cost-Effective
Hybrid environments have been correctly identified as the way forward for the majority of...
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How Secure Are Your Outsourcers? Ensuring End to End Compliance
Outsourced customer experience (CX), business process outsourcing (BPO), and contact...
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How to Protect Your Contact Center Against Work at Home Risks
The fear of a security breach occurring on their watch is sure to keep IT admins up at...
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Does your Contact Center have the right Endpoint Security solution?
At ThinScale technology, we work closely with customers in the contact center industry...
Peter Corish