It should come as no surprise to contact center human resources directors that one of the best recruiting benefits the work at home (WaH) agent model offers is hiring without geographic limitations. Couple that with allowing agents to use their own...
During the pandemic, the BPO industry confronted a serious dilemma — maintaining business...
Read MoreAndrew McNeile, Chief Customer Officer (ThinScale)
Read MoreThe Great Resignation. You often hear that term used to explain the high rate at which...
Read MoreRelease Date: Friday, April 1st, 2022
Read MoreA full-time return to office-based work looks highly unlikely, at least for the...
Read MoreHybrid environments have been correctly identified as the way forward for the majority of...
Read MoreOutsourced customer experience (CX), business process outsourcing (BPO), and contact...
Read MoreThe fear of a security breach occurring on their watch is sure to keep IT admins up at...
Read MoreAt ThinScale technology, we work closely with customers in the contact center industry...
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