Reflections from industry torchbearers, like Peter Ryan rate work at home provision as a vital tool in the belt of any BPO. As of now, the ability of outsourced and service agents to work remotely will be at the forefront of the customer's decision-making process when considering outsourcers. In a.
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Reflections from industry torchbearers, like Peter Ryan rate work at home provision as a vital tool in the belt of any
With this new normal of work at home, we are still figuring out how to emulate an agent's office environment. Agent
BPOs this quarter will primarily focus on improving and increasing their delivery of services to customers, the holiday
Brendan Kiely, CEO, ThinScale Technology: I had the pleasure to be interviewed on the CX Files podcast back in April.
At the beginning of 2020, companies faced a drastic and sudden shift in their business continuity planning, where work
ThinScale Technology scoops Global Enabling Technology Leadership Award for solutions that enable secure remote working
Work at home (WaH) deployments can incur a number of costs that may not be immediately obvious. For the employer, the
For many, the new normal of barking dogs and working in pyjamas has been firmly cemented. Many companies have embraced
Version 6.2 for Secure Remote Worker and ThinKiosk has just been released, and with this new version comes a host of
ThinScale had the pleasure of sponsoring 2020’s Remote Working Summit by Customer Contact Strategies last week.
