The Next Normal | What does 2021 hold for the BPO Industry?
2020 has been a year of disruption for all. Now that it is coming to a close, we ask what can 2021 hold for the
3 ways BPOs can use BYOD to increase value to customers
Reflections from industry torchbearers, like Peter Ryan rate work at home provision as a vital tool in the belt of any
Ensuring agent productivity in the modern Work at Home landscape
With this new normal of work at home, we are still figuring out how to emulate an agent's office environment. Agent
5 reasons BPOs MUST look to BYOD this quarter
BPOs this quarter will primarily focus on improving and increasing their delivery of services to customers, the holiday
Secure Remote Worker And WaH Security - A Shout Out From Frost & Sullivan
Brendan Kiely, CEO, ThinScale Technology: I had the pleasure to be interviewed on the CX Files podcast back in April.
Fortify business resilience with ThinKiosk
At the beginning of 2020, companies faced a drastic and sudden shift in their business continuity planning, where work
ThinScale Technology receives major award from Frost & Sullivan
ThinScale Technology scoops Global Enabling Technology Leadership Award for solutions that enable secure remote working
Secure Remote Worker and ThinKiosk 6.2 now available
Version 6.2 for Secure Remote Worker and ThinKiosk has just been released, and with this new version comes a host of
2020 Remote Working Summit
ThinScale had the pleasure of sponsoring 2020’s Remote Working Summit by Customer Contact Strategies last week.
The Good, the Bad and the Ugly of Work at Home and Business Continuity
With recent events, we have seen a lot of companies implement WaH as a business continuity strategy. At the Remote