The Great Resignation. You often hear that term used to explain the high rate at which employees quit their jobs in 2021. However, that term is not new to the contact center industry. It has experienced a "great resignation" in the form of agent...
Release Date: Friday, April 1st, 2022
Read MoreA full-time return to office-based work looks highly unlikely, at least for the...
Read MoreHybrid environments have been correctly identified as the way forward for the majority of...
Read MoreOutsourced customer experience (CX), business process outsourcing (BPO), and contact...
Read MoreThe fear of a security breach occurring on their watch is sure to keep IT admins up at...
Read MoreAt ThinScale technology, we work closely with customers in the contact center industry...
Read MoreAgent attrition: Inevitable? Maybe not. Are you still hiring 1000 agents for every 500...
Read MoreThinScale has been involved in multiple remote working deployments across a broad section...
Read MoreWith the contact center industry advancing so rapidly, it’s sometimes difficult to...
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