The Great Resignation. You often hear that term used to explain the high rate at which employees quit their jobs in 2021. However, that term is not new to the contact center industry. It has experienced a "great resignation" in the form of agent...
Release Date: Friday, April 1st, 2022Read More
Outsourced customer experience (CX), business process outsourcing (BPO), and contact...Read More
The fear of a security breach occurring on their watch is sure to keep IT admins up at...Read More
At ThinScale technology, we work closely with customers in the contact center industry...Read More
Agent attrition: Inevitable? Maybe not. Are you still hiring 1000 agents for every 500...Read More
ThinScale has been involved in multiple remote working deployments across a broad section...Read More
With the contact center industry advancing so rapidly, it’s sometimes difficult to...Read More
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