How Much is Agent Attrition Really Costing you?
The Great Resignation. You often hear that term used to explain the high rate at which employees quit their jobs in 2021. However, that term is not new to the contact center industry. It has experienced a "great resignation" in the form of agent...
Everest Group Considers Increasing Role and Benefits of BYOD
Release Date: Friday, April 1st, 2022
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Optimising WaH/Hybrid with Secure BYOD
A full-time return to office-based work looks highly unlikely, at least for the...
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Hybrid Work: Simple, Secure and Cost-Effective
Hybrid environments have been correctly identified as the way forward for the majority of...
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How Secure Are Your Outsourcers? Ensuring End to End Compliance
Outsourced customer experience (CX), business process outsourcing (BPO), and contact...
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Got employees WFH? These are the risks to protect them and you from.
The fear of a security breach occurring on their watch is sure to keep IT admins up at...
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Does your Contact Center have the right Endpoint Security solution?
At ThinScale technology, we work closely with customers in the contact center industry...
Peter Corish
HR’s secret weapon against contact center attrition
Agent attrition: Inevitable? Maybe not. Are you still hiring 1000 agents for every 500...
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How are IT leaders securing remote & hybrid workforces?
ThinScale has been involved in multiple remote working deployments across a broad section...
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Future Focus: How Contact Centers will Evolve in 2022 & Beyond
With the contact center industry advancing so rapidly, it’s sometimes difficult to...
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