Enterprises in every vertical are under pressure to reduce their carbon footprint and offset the environmental ripples of their operations.
This post is the second in a two-part series called Smashing the Ramp-up. The first part...Read More
Seasonal surges are par for the course in the BPO and contact center industries. In just...Read More
It should come as no surprise to contact center human resources directors that one of the...Read More
During the pandemic, the BPO industry confronted a serious dilemma — maintaining business...Read More
Andrew McNeile, Chief Customer Officer (ThinScale)Read More
The fear of a security breach occurring on their watch is sure to keep IT admins up at...Read More
At ThinScale technology, we work closely with customers in the contact center industry...Read More
Agent attrition: Inevitable? Maybe not. Are you still hiring 1000 agents for every 500...Read More
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