You’ve just taken on a new client and need extra agents up and running within a matter of weeks. Or maybe you’re approaching your traditional ramp up season and want to start getting new agents into the system.
Enterprises in every vertical are under pressure to reduce their carbon footprint and...Read More
This post is the second in a two-part series called Smashing the Ramp-up. The first part...Read More
Seasonal surges are par for the course in the BPO and contact center industries. In just...Read More
It should come as no surprise to contact center human resources directors that one of the...Read More
During the pandemic, the BPO industry confronted a serious dilemma — maintaining business...Read More
Andrew McNeile, Chief Customer Officer (ThinScale)Read More
Release Date: Friday, April 1st, 2022Read More
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