Carbon Neutral Call-Centers: Why it matters and how to achieve it.
Enterprises in every vertical are under pressure to reduce their carbon footprint and offset the environmental ripples of their operations.
Smashing the Ramp-Up, Part 2: Automate Device Imaging and Ship Devices Faster
This post is the second in a two-part series called Smashing the Ramp-up. The first part...
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Smashing the Ramp-Up, Part 1: Increase Capacity and Reduce IT Workload
Seasonal surges are par for the course in the BPO and contact center industries. In just...
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The Benefits of Work at Home/BYOD for Hiring Managers
It should come as no surprise to contact center human resources directors that one of the...
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How to Effectively Manage a Remote or Hybrid Contact Center Workforce
During the pandemic, the BPO industry confronted a serious dilemma — maintaining business...
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How Much is Agent Attrition Really Costing you?
The Great Resignation. You often hear that term used to explain the high rate at which...
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Optimising WaH/Hybrid with Secure BYOD
A full-time return to office-based work looks highly unlikely, at least for the...
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Hybrid Work: Simple, Secure and Cost-Effective
Hybrid environments have been correctly identified as the way forward for the majority of...
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How Secure Are Your Outsourcers? Ensuring End to End Compliance
Outsourced customer experience (CX), business process outsourcing (BPO), and contact...
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Got employees WFH? These are the risks to protect them and you from.
The fear of a security breach occurring on their watch is sure to keep IT admins up at...
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