Carbon Neutral Call-Centers: Why it matters and how to achieve it.
Enterprises in every vertical are under pressure to reduce their carbon footprint and offset the environmental ripples of their operations.
Smashing the Ramp-Up, Part 2: Automate Device Imaging and Ship Devices Faster
This post is the second in a two-part series called Smashing the Ramp-up. The first part...
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Smashing the Ramp-Up, Part 1: Increase Capacity and Reduce IT Workload
Seasonal surges are par for the course in the BPO and contact center industries. In just...
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The Benefits of Work at Home/BYOD for Hiring Managers
It should come as no surprise to contact center human resources directors that one of the...
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How to Effectively Manage a Remote or Hybrid Contact Center Workforce
During the pandemic, the BPO industry confronted a serious dilemma — maintaining business...
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Attn: Contact Center Executives – There is Gold Beneath Your Feet
Andrew McNeile, Chief Customer Officer (ThinScale)
HR’s secret weapon against contact center attrition
Agent attrition: Inevitable? Maybe not. Are you still hiring 1000 agents for every 500...
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How are IT leaders securing remote & hybrid workforces?
ThinScale has been involved in multiple remote working deployments across a broad section...
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Future Focus: How Contact Centers will Evolve in 2022 & Beyond
With the contact center industry advancing so rapidly, it’s sometimes difficult to...
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Measuring the Benefits of Secure WaH & BYOD for BPOs
Andrew McNeile, Chief Customer Officer (ThinScale) No one in the BPO sector needs...