How are IT leaders securing remote & hybrid workforces?
ThinScale has been involved in multiple remote working deployments across a broad section of industries. We’ve worked closely with BPOs and contact centers as they’ve successfully transitioned 1000s of agents from traditional, on-site operations to...
Future Focus: How Contact Centers will Evolve in 2022 & Beyond
With the contact center industry advancing so rapidly, it’s sometimes difficult to...
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Measuring the Benefits of Secure WaH & BYOD for BPOs
Andrew McNeile, Chief Customer Officer (ThinScale) No one in the BPO sector needs...