How Can CX Providers Reduce Costs and Fight Inflation?
As inflation rises globally, the customer experience (CX) industry and its employees face a substantial financial and operational challenge. On the business side, fuel and energy are on a continuous upward trajectory. Employees are also requesting...
Critical Checks for a WFH Security Audit
30% of the global workforce are working from home in 2022 – However, there has also been...
Peter Corish
Shipping devices to new hires is a bad idea. Here's a better one.
You’ve just taken on a new client and need extra agents up and running within a matter of...
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5 reasons companies are abandoning USBs for WFH
USBs (as well as most hardware) by their nature always have a possibility for failure, or...
Peter Corish
Zero Trust: modernize your endpoint security
Modern IT infrastructure is exposed to a large amount of risk, with the frequency of...
Peter Corish
Attn: Contact Center Executives – There is Gold Beneath Your Feet
Andrew McNeile, Chief Customer Officer (ThinScale)
How Much is Agent Attrition Really Costing you?
The Great Resignation. You often hear that term used to explain the high rate at which...
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Optimising WaH/Hybrid with Secure BYOD
A full-time return to office-based work looks highly unlikely, at least for the...
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How Secure Are Your Outsourcers? Ensuring End to End Compliance
Outsourced customer experience (CX), business process outsourcing (BPO), and contact...
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How are IT leaders securing remote & hybrid workforces?
ThinScale has been involved in multiple remote working deployments across a broad section...
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